For many people, the COVID pandemic has brought about a rapid change or increase in their use of technology. For Hospice patients and their families, this is no different.
We have offered consultations via video call to help patients who are shielding reduce their contact with others, whilst still accessing the care and support they need. Our Counsellors have also have offered sessions via video call to ensure people can still access counselling throughout the pandemic. This option will continue to be available, after the pandemic ends.
We have developed a new website. This site holds all of the information patients, those important to them, and fundraising supporters might need, in a way that is easy to find.
Across the country, our use of digital information and communication has grown. In response to this, we have developed a new website. This site holds all of the information patients, and those important to them, supporters, volunteers and members of the public might need, in a way that is easy to find.
The Help Hub is a key feature on the new website. It is a searchable bank of information which patients and those important to them can browse through, or search, to find information about specific symptoms or other topics. The Help Hub will mean we can meet the needs and concerns of more patients and their loved ones at any time of the day or night. It is a hub of information that patients can refer to, as well as being able to talk to their Hospice Nurse.
Hospice Palliative Care is tailored to each patient and their loved ones, to meet their needs and circumstances. Terminal illness affects everyone differently, from the symptoms they experience to how they manage their medication or mealtimes. Whether someone is managing their illness around young children, work, or other commitments, our care will be designed to fit in with them.
The Help Hub is another tool that patients and their loved ones can use in the way that suits them best. They might choose to browse it for information, to help them know what to expect in the future, or to search for a helpful piece of advice just when they need it. They might choose to share the information with family or friends to help explain how they want to manage a particular symptom or problem.
One of our strategic aims is to be a leader in Hospice Palliative Care and End of Life care.
We will continue to ensure we deliver the best possible care for local patients and those important to them, whilst developing support and resources just like the Help Hub, to continue to lead in Hospice Palliative Care, and better serve more families.
The Help Hub means we can meet the needs and concerns of more patients and those important to them at any time of the day or night.