What happens when I, or my loved one rings the Hospice?
Your telephone call (or that of your loved one) will be taken by a member of our administrative team. This person is not a registered nurse, paramedic or doctor, but is someone who is trained to listen to your concerns and document the details.
They will alert one of our Hospice nurses or paramedics who will ring you back on the same day. The speed that they return the call to you will depend on how urgently this is needed. It helps if you can give as much information as possible to our administration team.
When the Hospice clinician rings you back they will ask you what matters to you most right now and what is currently most important to you. They will complete a short assessment with you over the phone or via a video link (if you are able). Following this, they will, in conjunction with you, plan the best help for your needs. This might be via signposting to another service, planning a home visit or clinic, or an appointment with the Living Well team.
